Returns and Refund Policy

Exchanges and Refunds
For your convenience, item(s) purchased online may be exchanged or refunded, provided all online return policy conditions are met. A refund will be provided to you by crediting your original method of payment. Please note that cash refunds will not be provided under any circumstances and courier charges cannot be refunded.

Lowveld Quench Online Returns Policy
There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts.

If you wish to return any item(s) you have purchased, you can either return the item(s) via courier to our online store or in-person to a Puritech store within South Africa (only) within 14 days from the date of purchase…

We encourage you to return your parcel via Fast Way, Courier Guy, FedEx, or ParcelIt traceable courier services as all returned parcels remain the responsibility of the purchaser until received by Puritech.

Returns Policy Conditions

At Puritech we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that:

You return the item within 14 days (inclusive) from the date of purchase.
You produce your original Puritech invoice (receipt) when you return the item
The item is in original saleable condition:
With all original tags still attached
In an unopened and unused state
A return form is completed and accompanies your item(s) being returned
In original packaging
If you are not able to comply with these requirements, Puritech reserves the right to refuse an exchange or refund on change of mind items. Puritech will not accept a bank statement as proof of purchase.

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:

Open Filters
Open Membranes
Used Reverse Osmosis Systems
Online Exchanges and Refunds
Online Exchanges

If you would like to exchange an item(s) for an alternative item(s), please complete the online Return Request form that is located within My Account under ‘My Orders’ prior to sending the item(s) back.

Exchanges can only be exchanged for the same value of the purchase price of the item being returned.

Your item (s) that you wish to return needs to be sent back to our online returns address with the relevant return documents, duly completed, and a tax invoice (receipt).

If the alternative item is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment. All return courier costs will be for your own expense and this will be deducted from your refund amount.

Online Refunds

To obtain a refund please fill out the online Return Request (RMA) form that is located within My Account under ‘My Orders’ prior to sending the item(s) back.

A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.

Please Note!
Lowveld Quench does not cater for courier costs involved in bringing back a faulty product or sending it back to the client.